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Terms and Conditions

  • Payment due. You pay, I bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win win for all of us!

  • No show = no cookies. These cookies are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart - we'll donate to a family in need. Need to reschedule your order? Please reach out 7 days prior to your pickup time.

  • Refunds. I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, I cannot offer refunds as your cutter order has likely already been placed. But the good news - you get the cookies!

  • Delivery Clause. All orders are pick-up only. Delivery can be an option if you live within 20 miles of the pick-up location with an additional fee! I love a good drive (bonus if that drive is past a Starbucks).

  • Pickup Dates and Times. Delivery and pick up times are set upon ordering. This is because other customers need their cookie fix too! We have bulk pickup dates to accommodate most schedules - so put that cookie pickup in your calendar!

  • Change Cutoff. Decisions are tough! But we're here to help. Order changes can be made until 2 weeks prior to pickup. After that, all change requests will be under consideration and a small fee will apply. Two rounds of changes is the most I will accept.

  • Inspiration. Thanks tons for bringing those inspo pictures! They're just that - inspiring. But your cookies may not be perfect replicas - we'll try to keep it close.

  • Covid Care. We know that you can't control when you have come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? We can freeze your cookies for 2 weeks so you can stay home and rest.

  • In a hurry? While I can't accommodate all last minute orders, I will make my best effort too. Orders placed with a turnaround time of under 14 days will require a rush fee of 20%.

  • Price Adjustments. All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best tasting cookies to my clients. This also means I can't honor old pricing (because the local grocery store won't honor their old flour prices - darn it).

  • Product Photography. Say Cheese! We create replicas of client orders to photograph these pretty sweet lookin' sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me.

  • Copycats. Copyrighted images (think Star Wars and Peppa Pig) are protected, and I won't be able to replicate them baked goods (who wants cookie controversy, right?). We can make a similar color palette though - so let's talk!

  • Pictures are worth a thousand words. But they're not always accurate. Colors and lighting
    in photos may be slightly different than what you end up with. Also - cookies in photos may not
    be true to size! (which is a bummer, I'd frankly love to eat an 8.5x11 in cookie)

  • Eenie Meenie Order Minimums. (that didn't rhyme - I'm a baker not a poet). I require a
    minimum order of 1 dozen! Need fewer? Stay tuned for a popup shop announced on my
    Facebook page!

  • It's All Yours Now. Once you pickup your order (thanks again, by the way), what happens
    to your cookies, cocoa bombs, and car doors (I hate door dings) is all on you! Keep 'em safe,
    keep 'em cool, and keep 'em away from the parking lot cart returns.

  • Ship Shape! As much as I'd love to hand delivery each and every batch - unfortunately, I
    often need the help of USPS. I do my best to package these cookies for a rough ride, but broken
    cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also
    - while I ship Priority, I can't guarantee that "rain sleet snow or hail" won't delay your order.
    Refunds can't be offered - but know that they're on their way. Once tracking information is
    provided, claims for lost orders can be placed with USPS.

  • No Ghosts (I'm easily spooked). To get your order juuust right, I'll need you to reply to
    my messages within 5 hours - otherwise, I may just have to wing it (I'm good at wiggin' it - just
    ask my eyeliner). Questions for me? Please give me about 2 hours to reply - I'm usually covered in dough.

  • Achoo! Allergies? Baked goods are often made with foods that can be known allergens.
    While I can do my best to accommodate, I can't always accommodate allergy-conscious orders.
    Please do reach out - I may have a perfect referral for ya!

  • Cottage Food Laws. This has been made in a home kitchen that is not subject to Florida’s
    safety regulations. Our kitchen is not nut free, egg free, dairy free, gluten free. Boring
    disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*

  • In Sickness and in Health. While death will never do us part, you're consuming food and
    with the consumption of anything (including that bottle of wine last night) there are inherent
    risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully
    far reaching.

  • Brrr.. It’s Cold in Here: if pickup is impossible due to inclement weather, your order will
    be heat sealed for a later pickup date. Unfortunately, no refunds can be offered due to
    weather (darn rain), but we will make sure your order is kept as fresh as possible!

  • Pay means Yay. Once you've submitted (awesome) payment for your (awesome) order
    because you're awesome, you're accepting the above terms. Which is awesome because my
    cookies are awesome. Awesome!

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